Step A1: Define the System in Focus
Purpose To select a unit as the System-in-Focus and clarify its boundaries. Abstract The VSM is a recursive model, i.e.
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Step B1: Review the results of the observations
Purpose Achieve an understanding of the System from a VSM perspective. Abstract Review the results of the analysis/preliminary diagnosis steps
Observe: Sense Making
We will analyze the existing organization, a „Preliminary Diagnosis“. Preliminary means, that we will not go into too much detail,
Step C3: Completing the Internal Balance
Purpose Ensure stability through a combination of horizontal synchronization and the necessary minimum of centralized management Abstract Tasks C3.1 Maximize
Decide: Designing Improvements
We will now begin to look at the way the various parts of the organization work together. At the end
Step B2: Look for Dysfunctions
Purpose Find frequently occurring dysfunctions. Abstract Locating frequently occurring dysfunctions is collecting low-hanging fruit. It shows particularly impressively the strength
Step C1: Designing Operational Autonomy
Purpose The best way to absorb variety, i.e. to deal with challenges and surprises is done locally. Interventions should be
Step C2: Review Operational and Environmental Interactions
Purpose Review Systems two and three. Check if they are adequate or what needs to be done to improve their
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Step C4: Examine the Information Systems
Purpose Create information systems which are capable to provide real time information loops Abstract A good information system, providing up-to-date
Step C5: Design the Balance with the External Environment
Purpose Deal with observed and future changes in the environment Abstract There is no point in having a superbly organized
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