Environment of trust and learning
“The glue that holds all relationships together–including the relationship between the leader and the led–is trust, and trust is based on integrity.”
Trust in the workplace has a big impact on how employees work together and how organization-wide learning takes place.
Feedback serves as a catalyst for learning, about yourself, about customer needs and about our ways of working. But this can only be nurtured through a permissive environment where people feel safe to open up.
Safety Advice
Employees trust their peers more than their senior managers and executives. The higher you are in the hierarchy, the more critical and difficult it is for you to build trust with those you supervise. As a leader you cultivate trust by providing clear direction, giving people what they need to follow through, and then getting out of their way. And don’t forget – trust is something that is given to you.
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