Step C1: Designing Operational Autonomy
Purpose The best way to absorb variety, i.e. to deal with challenges and surprises is done locally. Interventions should be
Story
Part of a larger Story
Step C2: Review Operational and Environmental Interactions
Purpose Review Systems two and three. Check if they are adequate or what needs to be done to improve their
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Step C3: Completing the Internal Balance
Purpose Ensure stability through a combination of horizontal synchronization and the necessary minimum of centralized management Abstract Tasks C3.1 Maximize
Step C4: Examine the Information Systems
Purpose Create information systems which are capable to provide real time information loops Abstract A good information system, providing up-to-date
Step C5: Design the Balance with the External Environment
Purpose Deal with observed and future changes in the environment Abstract There is no point in having a superbly organized
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Step A1: Define the System in Focus
Purpose To select a unit as the System-in-Focus and clarify its boundaries. Abstract The VSM is a recursive model, i.e.
Step A2: System One, the Operation
Purpose To specify those parts of the system-in-focus which undertake System One (primary) activities. Abstract The system is what it
Step A3: System Two, Stability and conflict resolution
Purpose To identify those parts of the System-in-Focus that ensure that the Operational units interact in a stable manner. Abstract
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Step A4: System Three, Optimization
Purpose To identify the relations between the organization as a whole and its units, i.e. Systems One. Deal with aspects
Step A5: System Four, Outside and Then
Purpose To identify those parts of the System-in-Focus that are concerned with future plans and strategies in the context of