Step A2: System One, the Operation
Purpose To specify those parts of the system-in-focus which undertake System One (primary) activities. Abstract The system is what it
Viability Canvas
Step A3: System Two, Stability and conflict resolution
Purpose To identify those parts of the System-in-Focus that ensure that the Operational units interact in a stable manner. Abstract
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Step A4: System Three, Optimization
Purpose To identify the relations between the organization as a whole and its units, i.e. Systems One. Deal with aspects
Step A5: System Four, Outside and Then
Purpose To identify those parts of the System-in-Focus that are concerned with future plans and strategies in the context of
Step A6: System Five, Identify the policy making
Purpose To identify those parts of the System-in-Focus which are concerned with Policy. Abstract System 5 is the mechanism that
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Step B1: Review the results of the observations
Purpose Achieve an understanding of the System from a VSM perspective. Abstract Review the results of the analysis/preliminary diagnosis steps
Observe: Sense Making
We will analyze the existing organization, a „Preliminary Diagnosis“. Preliminary means, that we will not go into too much detail,
Decide: Designing Improvements
We will now begin to look at the way the various parts of the organization work together. At the end
Step B2: Look for Dysfunctions
Purpose Find frequently occurring dysfunctions. Abstract Locating frequently occurring dysfunctions is collecting low-hanging fruit. It shows particularly impressively the strength
Step C1: Designing Operational Autonomy
Purpose The best way to absorb variety, i.e. to deal with challenges and surprises is done locally. Interventions should be