It’s about Viable Steering and Management

Aim of the VSM is to ensure the effective steering of all success critical operations in your organization.
It provides:

1. Analysis (diagnosis) of current state of steering of  critical operations/tasks/decisions
2. Optimization of steering structure
3. Alignment of steering structure
4. (Re-)design of the entire organization with regards to steering

My – merely individual – approach to the process is the following, starting with the value add itself:

We start with the strategy and the operations, and introduce the VSM at the very end of this process.

0.) Strategy and 5 most important customer buying criteria

1.) collect relevant operations (SiF) to provide service/product for the customer

2.) collect relevant environment

3.) collect sources for complexity (which influences/incidents can make the operation difficult?)

4.) collect and find methods to reduce or accelerate complexity

5.) Assign these to organizational units or individuals (–> decisions to be made)

6.) Visualize the structure in a steering matrix (–> as provided by M. Pfiffner)

7.) In the end: Match the organizational units with the VSM in order to clarify the steering level in the context of the VSM. Visualize this.

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