Structures, processes and workflows

“The real battle is not competitors. This is rubbish, very abstract. When do we meet competitors to fight them? The real battle is against ourselves, against our bureaucracy, our complicatedness – only you fight it.”

The behavioral capabilities of an adaptive organization needs to be underpinned by appropriate organizational structures, boundaries and processes. If people and structures are not aligned, the result would be an unconstructive culture. Clear roles and responsibilities reduce redundant work, accelerate decision-making, and promote ownership. Process discipline ensures focus, reduces coordination efforts, and improves information flow for decision-making.